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What you need to know about our Terms & Conditions

When you open an account with makau 5d, you're agreeing to terms that protect both you and the platform.

Account access and eligibilityPayment and withdrawal rulesDispute and account security
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makau 5d What you need to know about our Terms & Conditions
REACH OUR TEAM

How to contact us about your account or Terms

Our support team is available to help you understand your obligations under our Terms & Conditions and to address any account or payment questions.

Live Chat Open the chat window in your account lobby or on this site. Available during peak hours, 09:00–23:00 Jakarta time, Monday to Sunday.
Email Support Send your question to [email protected]. Include your account email and a clear description of your query. We'll reply within one business day.
Account Settings Log into your account and navigate to Settings > Help & Terms. You'll find a contact form and a copy of the current Terms & Conditions.
ACCOUNT & DATA SAFETY

How we protect your account and handle your information

We take your data security seriously. Your account uses encrypted login credentials; your payment details are never stored on our main servers.

Encryption

All logins and payment transactions are encrypted end-to-end. Your password is hashed and never visible to our staff.

Payment Security

Deposits and withdrawals are verified through your DANA, OVO, GoPay or QRIS app, not through makau 5d directly.

Data Retention

We keep your account records for three years after closure. Older records are archived; you may request a copy anytime.

Account Verification

Before your first withdrawal, we ask for ID proof and a recent bank statement. This protects against fraud and ensures payouts reach the right person.

Cookies & Tracking

We use session cookies for login persistence and analytics cookies to detect unusual login patterns and protect your account.

Report a Breach

If you suspect unauthorized access, change your password immediately and contact live chat. We'll review account activity and advise next steps.

Frequently asked questions about our Terms & Conditions

Click 'Forgot Password' on the login page to reset it. If you suspect unauthorized access, contact live chat immediately. We'll freeze the account, review activity and send you a security code to restore access. Change your password and enable two-factor authentication in Settings.

No. Each player is allowed one account. If we find multiple accounts linked to the same person, phone number or payment method, all accounts will be closed and funds forfeited. This protects the fairness of the platform.

Log into your account, go to Settings > Account > Close Account and follow the steps. Your remaining balance will be returned to your original deposit method within 3–5 business days. Once closed, you won't be able to reopen the same account.

After you request a withdrawal, we verify your identity and check for unusual activity (usually 1–3 hours). Once approved, the funds are sent to your chosen payment method. Most withdrawals arrive within 24 hours; some banks in Surabaya may take up to 3 business days.

Contact our support team with your transaction ID and the reason for the dispute. We'll investigate your account activity and the specific bet or deposit. If we confirm an error on our side, we'll credit your account. If the transaction is valid, we'll explain the result clearly.

Our Terms & Conditions permit play where local law permits. Access depends on local law in your jurisdiction. If you're traveling, you may use makau 5d on your phone or desktop as long as your account remains active and you follow all applicable rules.

Yes. Go to Settings > Account > Download My Data, or email [email protected]. You'll receive a complete record of your account, deposits, withdrawals and bets within 5 business days. This is your right under data protection rules.

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